Buyee offers the following plans for insured delivery and inspection.
Fees
Insured Delivery
Inspection
This is a bundle that combines an inspection plan and an insured delivery plan into one cost-effective package.
Coverage includes damaged, lost or incorrect items.
In the unlikely event that you receive the incorrect item (wrong size or color), or if your item is damaged or lost, we will issue a refund in accordance with Buyee's coverage policy.
Refund Details
For further details regarding this plan, please refer to the precautions listed under the Insured Delivery Plan and the Inspection Plan.
Damage or loss caused by accidents during shipping, wrong color or size, wrong quantity, obviously different goods, etc.
Total or partial damage
Lost package
Different colors and sizes
The product is noticeably different
The products quantity is not as specified
Damage that cannot be attributed to a shipping accident, defects inherent in the item itself, or product authenticity.
Defects and missing items that can be verified on the product page or in photos.
Malfunctions related to the operation of devices, such as electrical appliances and watches.
Malfunctions associated with assembly and movement of toys, furniture, etc.
Items that do not appear to have been damaged during shipping
Discrepancies in color and size for items without tags or notes.
Product authenticity
In principle, Buyee will ship your purchased items in the same condition in which they were packaged by the store.
In rare cases, due to the way packages are handled in transit, items may arrive damaged or go missing.
If you sign up for the Insured Delivery Plan, we will refund you according to Buyee's coverage policy in the event of item damage or loss.
Refund Details
For more information on coverage exceptions, please refer to the Coverage Exceptions guide.
Guide for non-refundable items
We do not accept changes to the plan after applying for the Insured Delivery plan.
If you ship together a product that has a plan and a product without a plan, the compensation will be only made for the products covered by a plan.
International shipping fees and protective packaging service fees are non-refundable.
We do not offer replacements for damaged products or provide new items. In most cases, Buyee does not provide instructions for returning the product.
The coverage covers only the damaged items and may be refunded at the rate of the damaged quantity.
Products with an Insured Delivery plan will be packed by Buyee according to the packing condition so that the possibility of damage is reduced. We cannot accept additional packing method requests.
Even if you applied for a plan, you may not be able to choose to deliver by sea for some items such as audio equipment, porcelain, and alcoholic beverages that are easily damaged during delivery.
Customs duties are not included in the usage fees for the services provided by Buyee.
Even if the package you receive is covered by a plan, it will not be refunded.
The points used for payment will be returned to your account.
Click here for the procedure if the arrived package is damaged or completely lost
As a general rule, Buyee only checks whether the product purchased by the customer can be shipped internationally when it arrives at the warehouse.
In rare cases, the seller / store may send you items with different sizes, colors, and quantities.
If you apply for an Inspection Plan and the product you received is clearly different from the description / image on the product page, we will refund you based on the coverage set by Buyee.
Refund Details
Please refer to the Coverage Exceptions Guide for information on what is not covered by the Inspection Plan.
Guide for non-refundable items
We do not accept changes to the plan after applying for the Inspection Plan.
If a product covered by a plan and a product without a plan are shipped together, compensation will only be provided for the items covered by plan.
International shipping fees and package consolidation fees will not be refunded.
We do not offer replacements for damaged products or provide new items. In most cases, Buyee does not provide instructions for returning the product.
We cannot verify the authenticity of data-related items, such as game accounts, electronic files, and downloadable content, so we kindly request that you refrain from applying for this plan.
Coverage applies solely to items that differ in terms of products and quantities, and refunds may be issued based on the quantity discrepancy.
At that time, the amount of money spent on the item will be refunded and the item will be properly disposed of by Buyee.
Customs duties are not included in the usage fees for the services provided by Buyee.
Even if the baggage you receive is covered by the plan, it will not be refunded.
The points used for payment will be credited back to your account.
Please click here for the procedure in the event of a lost or damaged package.
This plan does not provide compensation for product defects.
Please be aware that the following services are not available.
If you wish to benefit for any of the above services, please select a plan that meets your needs.
